These terms and conditions ("T&Cs") define our relationship with you – as we can only permit you to use our services if you agree to follow these T&Cs.
These general terms provide the outline of your access to the weblink: https://www.aspora.com/. It consists of the mobile application (available in Android and iOS) by the name of 'Aspora' (collectively, “Platform”, and all mini links within). It also covers the use of Services (as defined below) provided to you (“you”, and “User” as the context may require) by Real Transfer Limited, a company incorporated under the laws of United Kingdom, operating under the brand name 'Aspora' (formerly known as 'Vance') (“Aspora”, “Company”, “we”, “our” and “us” as the context may require).
By accessing or using our weblink, Services (as defined below), Platform, or mini links, including all our content or information shared there (“Our Content”), you acknowledge that you have read, understood, and agreed to be bound by our T&Cs.
Please read these T&Cs carefully before accessing the Platform and /or using the Services (as defined below). If you do not agree to these T&Cs, you shall not access the Platform and/or use the Services. Your access/usage of the Platform/Services shall signify your unconditional acceptance to these T&Cs and other supplemental terms/policies (as provided by Aspora from time to time).
1. Services
Services means and includes the following services/features in the mobile application and/or website as provided by Aspora, collectively referred to as the “Services”:
- (a) Money Remittance: Users can use Aspora's platform that will provide the user with a facility to send money to a different country to other individuals or recipients. This facility makes it easier to perform these activities on the Aspora app. The service facilitates safe and secure money transfers internationally. It allows users to transfer funds to family members, or friends across borders for Investments, Bill payments and other allied reasons.
- (b) Other Services: Any other services offered by Aspora on its Platform.
You agree that the availability of specific services may vary based on the user's location and applicable regulations. Aspora reserves the right to modify, update, or discontinue any of these services at its discretion. Users are advised to review the terms and conditions and supplemental policies of Aspora regularly to stay informed about any changes to the services offered. These will be very clearly provided on the Platform for a User to review and take note.
2. Eligibility to use Our Services
2.1 You must be at least 21 years old to use the Services. If you do not qualify, please do not use the website or Services;
2.2 You must be validly resident in the United Arab Emirates (“UAE”);
2.3 You must be registered in the UAE, if you are not a natural person;
2.4 You must have a UAE registered mobile number beginning +971;
2.5 You can only open one account with us. Where duplicate accounts are detected, we may close or merge these duplicate accounts at our sole discretion.
2.6 You must not use the account to facilitate any activity which is illegal or may be deemed illegal; and
2.7 Should you choose to access the website from locations outside of United Arab Emirates (“UAE”), you will be responsible for compliance with local laws if and to the extent such local laws are applicable.
3. Payment Partners Services Terms
3.1 As a technology service provider, Aspora partners with payment service providers (“Payment Partner(s)”) to provide money remittances, foreign currency exchange, and payment solutions.
3.2 By using Aspora's Platform and availing the money remittance services provided by Payment Partners through our Platform, You acknowledge and agree that Aspora is solely a technology platform facilitating access to money remittance services of the Payment Partners. Therefore, you expressly agree to adhere to and be bound by the terms and conditions of such Payment Partners ("Payment Partner T&Cs") and privacy policy (“Payment Partner Privacy Policy”) in addition to the terms and conditions outlined herein.
3.3 Payment Partner T&Cs are an integral part of the money remittance services offered through the Aspora Platform, and it is essential that You review and understand these terms before using the services.
3.4 If you do not agree with Payment Partner T&Cs, you should refrain from using the money remittance services provided through the Aspora Platform.
3.5 By continuing to use Aspora's Platform and availing the money remittance services, you affirm that you have agreed to be bound by both Aspora's T&Cs and Payment Partner T&Cs.
3.6 It is hereby clarified that Payment Partners are responsible for providing money remittance services, foreign currency exchange, and payment solutions, while Aspora's role is limited to providing technological support and access to Payment Partner’s services through our Platform. Any disputes, claims, or issues arising from the money remittance services shall be resolved in accordance with Payment Partner T&Cs and applicable laws.
3.7 By agreeing to these Terms and Conditions and using Aspora's Platform for money remittance services, you further acknowledge and accept that Aspora shall not be held liable for any actions, omissions, or disputes arising out of Payment Partner’s money remittance services or its adherence to Payment Partner T&Cs.
3.8 In the event of any inconsistencies or conflicts between Aspora's T&Cs and Payment Partner T&Cs, Payment Partner T&Cs shall prevail to the extent of such inconsistency or conflict.
4. Account Registration
4.1 In order to avail the Services, you will be required to create an account on the Platform by setting up a username and password which will be linked to your phone number and email address. Hence, Aspora will be verifying your email id and mobile number via OTP.
4.2 You agree that you shall implement reasonable measures to secure access to:
- any device associated with the email address or phone number, linked to your account with the Platform; and
- he username, password and other login or identifying credentials to access the Platform.
4.3 You agree to upload your correct and accurate information (identity & verification information) required for onboarding through the Aspora's Platform, subject to validation by the Payment Partner.
4.4 The Payment Partner will validate the identity & verification information provided by you, engaging third-party services if necessary (Initial Customer Review).
4.5 The Payment Partner will ensure that your identity is validated, verified, and enrolled based on regulatory requirements (KYC) and Payment Partner screening criteria.
4.6 The Payment Partner may request additional information from you to comply with applicable laws.
4.7 You are responsible for maintaining the confidentiality of your username and password, assigned during the account registration process. You agree to immediately notify the Company of any disclosure or unauthorised use of your account, or any other breach of security with respect to your account.
4.8 You must ensure that you log out from your account at the end of each session to prevent misuse of your account.
4.9 You expressly agree and consent to be liable and accountable for all activities that take place through your account. The Company shall in no manner be held liable for any unauthorised investments through your account due to unauthorised access including but not limited to hacking and security breaches. The Company will do utmost to take preventive measures and applicable and possible and as may be required in Applicable laws to reinstate the systems and security measures in case of such an event.
4.10 You agree to promptly provide all requested documents and evidence to us at any stage of using the services. We may require additional information to verify your identity before permitting payments or fund transactions from your account. You agree to furnish any information needed by Aspora for identity validation or to confirm the authenticity of your registered funding instrument. In case you are unable/unwilling to provide requested information, Aspora reserves right to offboard you and close the account.
5. License to use
We only grant you a limited, exclusive, non-assignable, and non-transferable license to access our content on the express condition that you have agreed to abide by our T&Cs. This license restricts any unauthorized use of the Services; decompile, disassemble, or reverse engineering any of the Platform and/or Services comprising or in any way making up a part of the Services and/or Services; any reproduction, duplication, sale or resale of the Platform and/or Services its contents; any derivative use of Services or its contents.
6. Payment Terms
6.1 You agree to pay all applicable fees whenever you use our Service. All fees are within Aspora's discretion. You agree to pay all applicable taxes to Aspora.
6.2 Aspora reserves the right to change our fees by giving prior notice. Fees are assessed against the amount of the transactions, including all applicable charges (e.g., taxes, etc.). If you do not agree to these changes, you can elect not to use the Services at your convenience.
6.3 In the event there is an error in the processing of any transaction, you authorize us to initiate debit or credit entries to your account to correct such error, provided that any such correction is made in accordance with applicable laws and regulations.
6.4 You are responsible for determining any and all taxes and duties, including without limitation, sales, use, transfer, value added, withholding, and other taxes and/or duties assessed, incurred, or required to be collected, paid, or withheld for any reason in connection with any request for or performance or use of the Service, your use of the app, the sale or purchase of any products or services, or otherwise in connection with any action, inaction, or omission by you or any affiliate of yours, or any of your or their respective employees, agents, contractors, or representatives (“Taxes”). You also are responsible for collecting, withholding, reporting, and remitting correct Taxes to the appropriate tax authority. We are not obliged to determine whether Taxes apply and are not responsible for calculating, collecting, reporting, or remitting any Taxes to any tax authority arising from any transaction.
7. Prohibited Payments
7.1 We may impose acceptable use terms for your account and services, which may include prohibiting certain transaction categories like gaming, cryptocurrencies (e.g., Bitcoin), and other virtual currencies.
7.2 Your account must not be used for illegal purposes, including fraud and money laundering. If any transaction violates these prohibitions, Aspora reserves the right to reverse the transaction, suspend or close your account, report the transaction to law enforcement agencies, and seek damages from You.
7.3 No business purposes. The Services are only available to users, which means individuals who use our Services for personal reasons, and not for their business and profession. You must not use our Services for any business-related purposes, otherwise we may stop you from using the Services without any further responsibility to you. The Platform does not allow any payments from an individual to a business and from a business to a business.
8. Rewards Expiry Policy
8.1 All rewards offered through the Platform, including free transfers and cash rewards, are subject to expiration as outlined below:
- 8.1.1 Free Transfers:
- (a) Free transfers credited between the 1st and 7th of any month will expire at the end of the same month.
- (b) Free transfers credited from the 8th to the end of the month will expire at the end of the following month.
- 8.1.2 Cash Rewards:
- (a) Cash rewards earned in the current month will expire at the end of the seventh month, with the current month counted as the first month in the expiry period.
8.2 Please note that unused rewards cannot be redeemed or reinstated after their expiration date.
9. REFUND POLICY
9.1 “Refund” means the return of funds by the Company to a Sender in respect of a Transaction that has been cancelled, declined, duplicated, unauthorised, not fulfilled in accordance with the agreed terms, or otherwise eligible for reversal under applicable law or these Terms of Service. A Refund shall be made to the same payment method or account from which the original payment was received, unless otherwise required by law or expressly agreed in writing.
9.2 Refunds may be granted only in limited circumstances and are subject to review under applicable UAE law and our internal compliance procedures. You may be eligible for a refund if the funds have not yet been collected, withdrawn, or credited to the Recipient’s account, or if the transaction was executed in error, was duplicated.
9.3 All Refund requests must be submitted in writing to our customer support team within 14 calendar days from the date of the transaction. The request must include complete transaction details, including the unique transaction ID, amount, date, and beneficiary details. You may be required to provide identity verification documents and any other supporting evidence to assess the request.
9.4 Once the Refund request is received, we will investigate the Transaction and determine the validity of the Refund claim. This investigation may include checks against our Payment Partners, Recipient payout networks, and verification under our obligations to prevent money laundering and terrorist financing, in line with applicable laws and regulations.
9.5 If the Refund request is approved, the amount will be returned to the same payment method or account from which the original payment was received, net of any exchange rate differences, remittance fees, or third-party charges, unless otherwise mandated by law.
9.6 Refunds will typically be processed within 10 business days from the date of approval, although this may vary depending on your bank or card issuer. We reserve the right to decline Refund requests that are deemed frivolous, abusive, or made in bad faith. All decisions regarding refund eligibility are final and made at our sole discretion, in accordance with applicable UAE regulations.
10. CHARGEBACK POLICY
10.1 “Chargeback” is a reversal initiated by the cardholder through their issuing bank, typically to dispute an unauthorised or incorrectly executed card transaction. While customers have the right to dispute such transactions under applicable laws and regulations, we are available to assist you in investigating and, where appropriate, initiating a Chargeback request with your card issue.
10.2 We strongly encourage you to contact our customer support team as a first step. Many issues can be resolved quickly and efficiently without the need to escalate through external processes. If we determine that a transaction qualifies for a Chargeback under the applicable card scheme rules, we will support you in submitting the required documentation and guide you through the process.
10.3 Please note that if a Chargeback is initiated, we reserve the right to suspend your access to our Services while the matter is under investigation. We will submit relevant documentation to the acquiring bank and card network to defend legitimate transactions, including transaction logs, identity verification, and communication records.
10.4 If the Chargeback is found to be unfounded or deliberately fraudulent, we may recover all related losses and legal fees through appropriate legal or debt recovery channels. We may also report the incident to relevant regulatory authorities, including the UAE financial enforcement authorities, and to financial institutions or card schemes where appropriate.
11. Other Covenants
11.1 You understand and agree that the Services may be modified, updated, interrupted, suspended, discontinued or paused by Aspora at any time without giving a valid reason, notice and no liability towards you.
11.2 In order to use the Services / Platform, you may be required to provide various information as requested by Aspora from time to time.
11.3 You represent and warrant to Aspora that your use of the Services does not violate any applicable law, regulation or any provision of these T&Cs.
11.4 You agree not to interfere with the servers or networks connected to the Services or to violate any of the procedures, policies or regulations of networks connected to the Services, including these T&Cs.
11.5 You further agree to use the Services only for lawful purposes.
12. Aspora’s Limited Liability
12.1 Aspora does not provide or make any representation, warranty or guaranty, express or implied, about the Services, and to the fullest extent permitted by law disclaims all liability arising out of the User’s use or reliance upon the same.
12.2 Your access to and use of the Services is at your own risk. Aspora shall have no responsibility for any harm to your computing system, loss of data, or other harm to you or any third party that results from your access to or use of the Services.
12.3 In addition to other limitations and exclusions in these T&Cs, in no event shall Aspora, its directors, officers, employees, agents or other representatives be liable for any direct, indirect, special, incidental, consequential, or punitive damages, or any other damages of any kind, arising out of or related to the Services.
12.4 The failure, delay or omission of Aspora and/or its respective partners/suppliers to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision. A waiver on any occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.
13. Third Party Content
13.1 Certain contents, products and/or services available through the Aspora platform may include materials from third parties. Aspora shall not be liable/responsible in relation to such third-party content, products and services.
13.2 Third-party links on the website / Platform may direct you to third-party websites that are not affiliated with Aspora. We shall not be responsible for examining or evaluating the content or accuracy and further we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
13.3 Please review carefully the third-party’s/seller’s policies and practices and make sure you understand them before you engage in any transaction. complaints, claims, concerns, or questions regarding third-party products/services shall be directed to the third-party/seller.
14. “AS IS” and “AS AVAILABLE” Disclaimer
14.1 The Service is provided to you "As Is" and "As Available" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Services, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Services will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
14.2 Without limiting the foregoing, neither the Company nor any of the Company's provider makes any representation or warranty of any kind, express or implied:
(i) as to the operation or availability of the Services, or the information, content, and materials or products included thereon;
(ii) that the Services will be uninterrupted or error-free;
(iii) as to the accuracy, reliability, or currency of any information or content provided through the Services; or
(iv) that the Services, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
15. Intellectual Property Rights
15.1 You acknowledge that all the text, images, marks, logos, compilations (meaning the collection, arrangement and assembly of information), data, other content, software, source-code, know-how and materials displayed on the website or used by Aspora to operate the Services is proprietary to Aspora.
15.2 Aspora hereby expressly reserves all rights, including all intellectual property rights, in all of the foregoing, and except as expressly permitted by these T&Cs, any use, redistribution, sale, decompilation, reverse engineering, disassembly, translation or other exploitation of them is strictly prohibited. These T&Cs do not transfer to you or any third party any rights, title or interest in or to such intellectual property rights.
15.3 You agree, and represent and warrant, that your use of the Services, or any portion thereof, will be consistent with the foregoing covenants and restrictions and will neither infringe nor violate the rights of any other party or breach any contract or legal duty to any other parties.
16. Privacy / Data Protection
16.1 Aspora has adopted reasonable security practices and procedures that are commensurate with the information assets being protected, and considering the nature of our business Aspora has implemented relevant technical, operational, managerial and physical security control measures so as to protect the information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.
16.2 In order to access the features of the Platform and use the Services, you may be required to provide certain personal information to the Company. You confirm and verify that the personal information submitted to the Company is accurate and authentic and agree to update the Company if there is any change in the information so submitted.
16.3 In the process of providing the Services, Aspora may collect and use certain personally identifiable information. You confirm and verify that the personal information submitted to the Company is accurate and authentic and agree to update the Company if there is any change in the information so submitted.
16.4 Aspora is committed to protect such information and to take all reasonable precautions for maintaining confidentiality thereof. In this regard, Aspora has framed a privacy policy as available on our Platform and updated from time to time (“Privacy Policy”), which inter-alia applies to the Users of the website and/or the Services. PLEASE READ THE PRIVACY POLICY CAREFULLY BEFORE SHARING ANY PERSONAL INFORMATION.
16.5 In addition to the above, for the purposes of providing Services, the User hereby understands and agree that Aspora shall have the right to collect and use personally identifiable information of the User, such as name, email address, phone number and address, as provided by the User to Aspora from time to time directly or indirectly (or provided in past).
16.6 Your access/usage of the website/Services shall constitute your acceptance to the privacy terms and conditions as provided herein and to the terms and conditions of the Privacy Policy. You may withdraw your consent/acceptance to the aforesaid terms and conditions anytime (including withdrawing consent for using of personally identifiable information by Aspora), on account of which Aspora may discontinue your access, in part or full, to the website/Services/associated features and benefits.
16.7 We will protect your personal data and maintain its confidentiality including where it is held by an agent or third party on behalf of us and ensure that We have in place and maintain adequate policies, procedures and controls. Further, details are set out in our Privacy Policy.
17. Disputes Resolution
If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.
18. Governing Law and Jurisdiction
These T&Cs shall be construed in accordance with the DIFC law, and the courts of DIFC shall have exclusive jurisdiction in any proceedings arising out of these T&Cs between Aspora and User in relation to the Services.
19. Miscellaneous
19.1 Indemnification: You agree to defend, indemnify and hold harmless Aspora, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, which may result in any loss, damage or liability to Aspora or to any third party, on account of (including but not limited to) breach of any warranties, representations or undertakings, or in relation to the non-fulfillment of any of your obligations under these T&Cs, or arising out of your violation of any applicable laws or regulations.
19.2 Modification: Aspora reserves the right to modify or change these T&Cs and other supplemental terms/policies from time to time (where such modifications or changes will take effect and be binding on and from the day they are posted on the website), and you shall be liable to update yourself of such changes.
19.3 Termination: Aspora may terminate these T&Cs at any time and may do so immediately without notice, and accordingly deny you access to Services. Any such termination will be without any liability to Aspora.
19.4 Severability: If any of the provisions of these T&Cs is determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these T&Cs are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining T&Cs shall survive, remain in full force and effect and continue to be binding and enforceable.
19.5 Supplementary T&Cs: These T&Cs are supplementary to other terms & conditions/policies as may be framed by Aspora. In case of any inconsistency between the provisions of these T&Cs and above referred terms & conditions/policies, Aspora shall at its sole discretion remove such inconsistency.
